FAQ and Support page

We recommend posting your mail so it will arrive on Saturday, because that is a day when many people have more time to spare and are more likely to read your mail fully. Therefore:

• If you're using 1st Class stamps, post on Friday
• If you're using 2nd Class stamps, post on Thursday

A certain amount of undeliverable mail is to be expected with any mailing list. The person may have moved house or the address may be incorrect, for instance. Our policy is to supply an excess of 5% on top of the quantity you order to take this into account. In the extremely unlikely event you have more than 5% returns (it hasn't happened yet but there's always a first time!) please return all of the returned envelopes to us and we will refund the purchase price of your list IN FULL.

If you find one or more blank sheets of labels within your list, usually it is because our printer has taken two sheets at a time instead of one and therefore the blank sheet makes no difference to the total. Please count the labels which have come out correctly: you should have the total number you ordered, plus 5% extra.

Once we have set up an account for you with your first order, it is much quicker to process additional orders. Therefore when you re-order you will qualify for 10% discount off the website prices. However you must place your order by telephone to request your discount because there is no facility to do this on the website ordering system.

WHY won't the file open?
Your PC has not encountered the .dbf database file type before and doesn’t know which program to use to open it. If you try to view your database using incompatible software you can see some strange-looking results! This is not a fault with the data or your computer.

DON'T PANIC! DO THIS . . .

1. Double-click on your file.

2. If Windows does not know which program to use to open the file, a dialog box will open like the one shown opposite (fig. 1)

3. Click Select the program from a list

4. Click OK
A second dialog box opens, with the title Open With (see below)

 

 

5. In the Open With dialog box, highlight the program you want to use (e.g. Microsoft Excel) with a single click of the mouse.

6. TICK the checkbox which says: “Always use the selected program to open this kind of file”
(If you aren't sure if the program you're choosing will work, leave this box unticked)

7. Click OK
The file should now open correctly. If you get strange looking results, you might have chosen an incompatible program, such as Microsoft Word which is a word processor and therefore cannot open database files.
If you have problems, close any open windows and go back to our file.
RIGHT-CLICK on the file and choose Open With.. from the pop-up menu. A dialog box appears (fig. 2)
Then continue from step 5 above.


 

 

 

 

NOTE: If Open With does not appear in the list when you RIGHT-click your file. Try holding down the Left Ctrl AND Left Shift keys at the same time as you Right-Click on your file (this is necessary on some earlier versions of Windows: e.g. Win98).

If you think the .dbf database file is faulty...
We have test-read your file before sending and we have NEVER YET supplied a faulty file. With respect it is much more likely that (a) you have not followed these instructions properly or (b) your PC has no compatible software installed. However there's always a first time and if you think the file is faulty please return the file for analysis to support@onestoplistshop.co.uk. We can either send a replacement or print the data onto paper for you and send it by post.

Notes:

• The file you have ordered is a .DBF file. You will need a compatible program to display the file correctly. For example, Microsoft Excel or Microsoft Access.
• Please let us know if you find any errors in this document, or wish to suggest modifications or additions which may help other users in the future - thank you.
• The information in this file is intended to be helpful and no liability is accepted for any errors, inaccuracies or omissions.
• If you encounter problems which the help files or manuals which accompany your software can't solve, call us and we will do our best to assist you by phone. Our standard consultancy rate (£30/hr) applies but if we can't help there's NO charge.
• No liability is accepted for hours of frustration, suicidal thoughts etc. You are not the first person to be tearing your hair out at 2am!